FantasyWho actually messages your fans: our chat team, in numbers
Question eight on every agency call is "who is answering my DMs, and are they in-house?" Most agencies answer it on the call, if at all. Here is our answer on a page: how many people, employed by whom, on what hours, what you see of them, and the one thing about chat management that every agency knows and almost none writes down.
Short answer
Fifteen chatters, all employed by us, none freelance and none subcontracted to a chat agency abroad. Coverage is 24/7 across time zones. Every chatter is trained before answering a single live message, and four in five have been with us for more than two years. You see them: your dashboard shows the names of the chatters on your account and how each one performs, and a supervisor walks you through any conversation you want to see.
Your fans are not told which messages you typed yourself. That is how chat management works at every agency that offers it, ours included, and we would rather write it down than have you find it out later. What we do about it: chatters write in your voice, inside boundaries you set in writing, nothing is promised to a fan that you have not approved, and every request for custom content reaches you. The rest of this page is the detail.
Employed, not outsourced, and why that is the question to ask
There are three ways an agency staffs chat. It employs people. It hires freelancers per account and pays them a share. Or it hands the whole inbox to a chat agency in another country and marks up the invoice. All three exist, and a marketing page will not tell you which one you are getting. The answer decides who has seen your content, who can be held to your boundaries, and whether the person answering at 3am was there last month.
Ours are employed. Fifteen people, on our payroll, trained by us, supervised by us. Nobody outside the company touches your inbox. That is also why we are five creators at a time and not five hundred: a team of fifteen covers five accounts around the clock properly, and would cover fifty badly.
What you see, and what you can ask for
- Names and performance in your dashboardThe chatters on your account are listed by name with their ranking and results. You know who is writing as you, not "the team".
- Any conversation, on requestAsk a supervisor about a specific chat log and you get it, with the person who wrote it. Nothing is hidden from the account owner.
- Your boundaries, written down firstWhat may be said, what may be promised, what is never offered, and where custom requests go. Chatters work inside that document, and it changes when you say so.
- Your login stays yoursChatters work through a CRM session you open yourself, not through your password, and it reaches your inbox and your vault and nothing else. You can see everything they write, at any time, from your own account. How that works, step by step.
Trained before the first live message
Nobody on the team answers a real fan on their first day. Training comes first: how the platform works, how pricing and pay-per-view sequencing work, how to hold a boundary politely, and then the account itself. When you join, the chatters assigned to you are trained on you: your niche, your audience, the way you write, what your fans came for and from which channel. That happens in week one, alongside the analysis of your existing conversations, and it is the reason the first weeks with us look like a person and not like a script.
Supervisors review what is written. That is part of the job, not an audit that happens when something goes wrong. Four in five of the team have done this with us for more than two years, which matters because the hardest part of chat is not writing, it is knowing a regular fan's history without looking it up.
The part nobody publishes: fans are not told
When a fan messages a managed account, the reply comes from a chatter writing as the creator. The fan is not told which messages she typed and which the team did. That is the industry practice, ours included, and it is the reason chat management exists: a creator with a thousand subscribers cannot answer each one, and fans pay for the conversation as much as for the content.
Two things have happened around this that a creator should know before hiring anyone. In August 2024 the California Labor Commissioner found, in a case against Unruly Agency, that "subscribers believed they were communicating with Stage, when in reality they were communicating with an Unruly account manager", and that an agency which messages fans and negotiates sales on a creator's behalf in California is acting as a talent agency and needs a license for it. Separately, a federal class action filed by subscribers in 2024 names eight agencies over the same practice. Both are on our public record page, quoted from the documents.
We work from Florida and California's talent agency rules do not reach us, but the point underneath them does: what is said in your name is your responsibility as much as ours. So we put it in writing. Your boundaries, in a document you sign off on. Nothing promised to a fan that you have not approved. Every custom request routed to you. Your full visibility of every message, from your own login, at any time. If an agency you are talking to cannot describe its version of that, ask why.
Common questions
How many chatters does FantasyRise have?
Fifteen, as of September 2026. All are employed by FantasyRise; none are freelancers and none work for an outsourced chat agency. They cover five creator accounts around the clock, which is why we do not take more accounts than that at a time.
Are your chatters in-house or outsourced?
In-house. Employed, trained and supervised by us. Nobody outside the company has access to a creator's inbox. Where they sit geographically matters less than who employs them, because coverage is 24/7 across time zones either way; what matters is that the same people, on our payroll, are there month after month. Four in five have been with us more than two years.
Do fans know they are talking to a chatter?
No. Fans are not told which messages the creator typed herself. That is how chat management works at every agency that offers it, and we say so here rather than let you find it out later. What we do about it: chatters write inside boundaries you set in writing, nothing is promised that you have not approved, every custom request reaches you, and you can read every message from your own login at any time.
Can I see who is writing as me?
Yes. Your dashboard lists the chatters on your account by name, with their ranking and performance. If you want to go through a specific conversation, a supervisor does that with you. There is no "the team" on our side, there are named people.
Do chatters need my password?
No. Your account is connected to a creator-management CRM, CreatorHero or Infloww, and you are the one who signs in; the chatters then work through that session rather than through your login, and the two-factor device stays with you. That is one of the six commitments on our how we work page, and the full mechanism, including what it does not cover, is on the account access page.
What happens to the chat team if I leave?
Access ends the day the agreement ends, which can be any day, because there is no notice period. Nothing continues, no commission on anything you earn afterward, and the conversations your fans had stay in your account, where they always were.
Sources and corrections
The figures on this page describe our own team on 11 September 2026: headcount, employment status, coverage, training and tenure, stated by the founder. The Labor Commissioner quotation is from Stage v. Unruly Agency, TAC-52876, page 4, and the federal action is N.Z. et al. v. Fenix International Limited et al., C.D. Cal. 8:24-cv-01655; both are quoted with page references on the public record page. Nothing here is legal advice.
If our team changes in a way that makes a number on this page wrong, the page changes, with the date. If you think something here is misleading, email contact@fantasyrise.com.